The rules that apply when you use this service.

These Terms & Conditions (the “Terms”) govern your use of spiritualintelligence.ioand any related services we provide (together, the “Service”). By creating an account, paying for the diagnostic, or otherwise using the Service, you agree to be bound by these Terms.

If you don’t agree to any part of these Terms, please do not use the Service. If you’ve already paid and you now disagree, the Refund Policy explains how to get your money back.

The Service is operated by {{LEGAL_ENTITY_NAME}}Placeholder: LEGAL_ENTITY_NAME — see web/docs/launch-checklist.md. (“we”, “us”, “our”), a company registered in England and Wales with company number {{COMPANY_NUMBER}}Placeholder: COMPANY_NUMBER — see web/docs/launch-checklist.md.. Our registered office is at {{REGISTERED_ADDRESS}}Placeholder: REGISTERED_ADDRESS — see web/docs/launch-checklist.md..

You can contact us at {{CONTACT_EMAIL}}Placeholder: CONTACT_EMAIL — see web/docs/launch-checklist.md..

To create an account and use the Service you must:

• be at least 18 years old;
• be legally able to enter into a binding contract in your jurisdiction;
• not be currently in an acute mental health crisis (see “Not medical or therapeutic” below and the contact page for crisis resources);
• use the Service only for your own personal, non-commercial purposes.

By using the Service you confirm that all of the above are true. If any stops being true, please stop using the Service and contact us to close your account.

Some features require an account. You can create one using a supported identity provider (e.g. Google) or an email and password. You are responsible for keeping your credentials confidential and for every action taken under your account.

Please give us accurate information. If anything changes — especially your email — update your account so we can reach you.

You can delete your account at any time by writing to {{CONTACT_EMAIL}}Placeholder: CONTACT_EMAIL — see web/docs/launch-checklist.md.. Our Privacy Policy explains what happens to your data on deletion.

We currently offer two things.

The diagnostic

A one-off paid diagnostic conversation that produces a written analysis about you. The conversation takes around twenty to thirty minutes and the analysis is delivered as a document you can read, export, and keep. Price: £49.

The pathway

An optional monthly subscription to a structured guided pathway that builds on your analysis. The pathway presents authored content and invites you to write your own responses to each step. Price: £10 per month, cancellable at any time from your account.

The About pageexplains both in more detail. We may add, change, or discontinue features over time — see “Availability and changes”.

• Prices. Shown in GBP at checkout. Other currencies are converted by your bank or card issuer at their rate.
• Taxes. Prices are inclusive of any applicable UK VAT unless stated otherwise.
• Payment method. Payment is taken by our payment processor when you place the order. We never store full card details on our systems.
• Auto-renewal.The pathway subscription renews monthly until you cancel. You’ll be charged the same amount each month unless we give you at least 30 days’ notice of a price change. A price change never applies to a month you’ve already paid for.
• Failed payment.If a renewal payment fails, we’ll notify you and pause your subscription. Access resumes when payment succeeds.

Refund terms are set out in our Refund Policy. In summary: the diagnostic carries a 14-day satisfaction guarantee; the subscription can be cancelled at any time without penalty but is not refunded mid-cycle; technical failures are refunded in full regardless of timing.

Nothing in those terms affects your statutory rights under the English law.

When you use the Service you provide us with personal data: your sign-in details, your conversation with the diagnostic, the responses you write during the pathway, and related metadata. We call this together your “Content”.

Your Content belongs to you. By using the Service you grant us a limited, non-exclusive licence to process it solely to operate the Service for you: to run the diagnostic, generate your analysis, save your pathway work, secure your account, and handle support. We do not use your Content to train AI models or to sell to third parties.

The full details — what we collect, why, how long we keep it, who processes it on our behalf, and how to exercise your rights — are in our Privacy Policy. Using the Service means you have read and accepted that policy.

The Service, the framework it is built on, the authored pathway content, the site design, the copy, and the analysis template are all protected by copyright and other intellectual-property rights belonging to us or our licensors.

Your personal analysis (the document delivered to you at the end of the diagnostic) is generated from your Content using our framework and tooling. You may read it, print it, share it with a therapist or counsellor, and quote short passages. You may not re-host it, sell it, or publish it commercially without our written permission.

The trademarks and logos displayed on the Service are ours or used with permission. Nothing on the Service grants you a licence to use them otherwise.

The Service refers to third-party frameworks by name (for instance, the VIA Inventory of Strengths and schema research originally developed by Jeffrey E. Young PhD). Those references are nominative: they identify the underlying research. They are not endorsements of the Service by those authors or institutions.

You agree that you will not:

• use the Service to impersonate another person or submit false information;
• attempt to reverse-engineer, scrape, or otherwise systematically extract our authored content;
• probe, scan, or test the security of the Service without our written permission, or attempt to bypass any access control;
• use the Service to send automated queries, spam, or malicious code;
• use the Service to conduct clinical practice, diagnose others, or provide professional advice to third parties;
• use the Service in any way that violates applicable law or infringes anyone else’s rights.

We may suspend or terminate accounts that breach these rules (see “Suspension and termination”).

Parts of the Service use large-language-model technology (“AI”) to present your responses back to you, to generate your written analysis, and to guide pathway interactions. We take the following seriously and disclose them here because we think you should know:

• AI makes mistakes.Models can state facts incorrectly, misread tone, or generate content that looks authoritative but isn’t. We mitigate this by constraining the model with authored content and validated frameworks, and by having a human review the prompts regularly. We do not guarantee any AI-generated statement is error-free.
• AI does not diagnose you. The analysis is a reflection of the patterns visible in your conversation. It is not a medical, psychiatric, or clinical diagnosis.
• You are never talking to a therapist. The AI has no training, no licence, no duty of care, and no capacity to hold a therapeutic relationship. If it reads that way, that is a fluent style — not a credential.
• The AI provider receives your content only to generate a response. It is not used to train their models. Full details in the Privacy Policy.

The Service is a self-knowledge tool. It is not psychotherapy, psychological treatment, counselling, or a clinical assessment. No therapist-patient or clinician-patient relationship is formed between you and us or between you and the AI.

The Service is not for anyone under 18 years of age, not for people in acute mental health crisis, and not a substitute for care from a qualified professional. If you are in crisis, please use one of the resources listed on the contact page.

If the diagnostic or pathway surfaces something that feels too big to sit with on your own, please talk to a GP, therapist, or counsellor. The analysis is a starting point — not a stopping point — for work like that.

We aim to keep the Service available but we don’t guarantee uninterrupted access. We may pause the Service for maintenance or to fix issues, and we may add, remove, or change features at any time. We’ll give reasonable notice of material changes where we can.

If we remove a feature you’ve paid for and there is no equivalent replacement, you’ll be entitled to a proportionate refund.

We may suspend or end your access to the Service if you:

• breach these Terms or the Acceptable Use rules;
• attempt to defraud us or our payment processor (including repeated chargebacks on successful deliveries);
• use the Service in a way that poses a risk to other users or to the integrity of the Service;
• must be removed for legal or regulatory reasons.

Where we do this and you have paid for something you haven’t yet received — for example, a current month of subscription access — we’ll refund the unused portion unless the reason for termination is serious breach or fraud.

You may stop using the Service at any time. Just tell us and we’ll close your account.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law. In particular, we are not trying to limit our liability for death or personal injury caused by negligence, for fraud, or under your statutory rights as a consumer.

Subject to that, and to the extent permitted by law:

• we provide the Service “as is” and don’t promise it will always meet your expectations;
• we are not liable for losses that weren’t reasonably foreseeable at the time you accepted these Terms, or for losses caused by something outside our reasonable control;
• we are not liable for indirect or consequential losses, for loss of profits, loss of business, loss of opportunity, or loss of data (other than personal data handled under the Privacy Policy);
• our total liability to you for any claim arising out of or in connection with the Service is limited to the amount you paid us in the twelve months immediately before the event giving rise to the claim, or £100, whichever is higher.

You are a consumer. You have statutory rights under UK consumer law, including the Consumer Rights Act 2015, that give you protections these Terms cannot take away. If anything in these Terms conflicts with those rights, those rights prevail.

Our Refund Policy explains how this applies to refunds specifically.

These Terms, and any contract formed under them, are governed by English law. Subject to your rights as a UK/EU consumer to bring proceedings in your own country, the courts of England and Wales have non-exclusive jurisdiction over any dispute.

If something goes wrong, please tell us first. Email {{CONTACT_EMAIL}}Placeholder: CONTACT_EMAIL — see web/docs/launch-checklist.md. with a short description of the problem and what you’d like us to do. We aim to resolve complaints directly, quickly, and without escalation.

If we can’t resolve a dispute between us, you always retain the right to take it to court in the jurisdiction set out above, or to your national consumer-protection authority.

We may change these Terms from time to time — for example if the law changes, if we add new features, or if we refine a policy. When we make a change:

• we’ll update the “Last updated” date at the top of this page;
• for material changes (changes that affect your rights or obligations), we’ll give you notice by email where we have your address, at least 30 days before the change takes effect;
• if you don’t agree with a change, you can cancel your subscription or close your account before the change takes effect, with a refund of any amount paid for the period after the change.

General and legal correspondence can be sent to {{CONTACT_EMAIL}}Placeholder: CONTACT_EMAIL — see web/docs/launch-checklist.md. or to our registered office at {{REGISTERED_ADDRESS}}Placeholder: REGISTERED_ADDRESS — see web/docs/launch-checklist.md.. Additional routes are on the contact page.